According to Tauranga Accountants Auctus, innovation answers the question, how can we address a specific challenge in a way that increases value for both our customers and our company?
Being innovative is about maintaining an environment where it is normal to bring information, imagination and inspiration together to create and implement solutions and improvements on a regular basis.
While innovation is often about new and improved products or services, it could also be about a better process, business model, organisational structure, customer experience, sales channel or complementary products or services.
Technological advancements have drastically changed the tradie’s landscape within recent years. Many businesses have migrated away from the traditional methods of managing trade services and instead have adopted innovative approaches that make use of the latest technology.
1. GPS Tracking
One such innovation is the use of GPS tracking for both vehicles and workers. This allows businesses to monitor the whereabouts of their employees and assets in real-time, reducing the need for paperwork and increasing efficiency. GPS tracking can also be used to provide customers with updates on the status of their job, which can improve customer satisfaction levels.
2. Drones
Another innovation that has emerged in the tradesman service industry is the use of drones. Drones can be used for a variety of tasks, such as inspections and surveys, and can help to speed up the completion of jobs. They can also be used to deliver small items to difficult-to-reach locations, which can save time and money.
3. Virtual Reality
Businesses are also making use of virtual reality (VR) to provide training for employees. VR can be used to create realistic simulations of working environments, which can be used to teach employees new skills or to help them refresh their existing knowledge. This type of training can be particularly beneficial for those who work in dangerous environments, as it can help to reduce the risk of accidents.
4. Social Media
Technology has also had a profound impact on the way that marketing is carried out within the tradesman service industry. Social media platforms such as Twitter and Facebook are now being used to connect with customers and promote special offers. These platforms can also be used to generate customer feedback, which can be used to improve the quality of services.
5. Quoting Software
Another innovation that has made a big difference to tradie services is the rise of job management software to make quoting and invoicing more efficient. In the past, tradies would often have to spend hours on the phone getting quotes from different suppliers. Now, there are many online platforms that allow tradies to quickly and easily get quotes from multiple suppliers, meaning they can spend more time on the job and less time on the phone.
Innovations in technology are likely to continue to change the way that tradesman services are delivered in the future. As more businesses adopt these new technologies, the quality of services is likely to improve, and the customer experience will become more convenient.
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